IT Support
Alan provides IT support to home and business users, he has a degree in Information Technology and has been working in the IT industry for the last 12 years.
During this time Alan has built up an extensive knowledge of a wide range of IT products and software. He has concentrated on Microsoft technologies from the first Windows products through to Windows Vista and Microsoft Office 2007.
Alan can offer a range of support options, from a one off home visit to more formal monthly support contracts for small businesses. Support contracts can offer peace of mind to small businesses as they allow the emphasis to move from a fault repair to fault prevention, and with support contracts including, remote support software, the best antivirus and malware software, document servers and regular PC servicing starting at only £12 per month they can make great business sense too.
For home users Alan can call at your house to diagnose and repair or upgrade equipment, however, to keep costs down Alan would encourage you to drop off your PC at your convenience.
*NEW* Alan now offers remote support and full helpdesk facilities to new and existing customers. Therefore no matter where in the world you are, it is possible to quickly create a remote session to your computer and to resolve your problems. To compliment this Alan has also just launched a new fully functional helpdesk to record and track all help requests. This service is open to all customers new or old. To log a new help request simply create a new account and add a job. You will then be contacted as soon as possible.
Business IT Support Contracts
Support Contracts can let you forget about IT and get on with running your own business. Alan does not offer a one size fit all service. Instead he will assess your current needs and suggest the support package to suit your requirements. However, the basic goal of a support contract is to ensure that as little as possible goes wrong and when it does your business is not adversely affected.
The alternative is to pay charges to fix something when it does go wrong which does lead to a fairly strong conflict of interest, with no incentive to keep it working.
Whilst each contract would differ a typical core service might be.
- Each PC would have professional (expensive) Anti Virus Software installed along with Anti Spyware protection.
- Each customer would have their own personal Helpdesk area.
- All PCs would be thoroughly serviced and prepared and would be inspected regularly for problems.
- All PCs would be updated regularly and serviced to keep them running at optimum levels.
- Remote Control software would be installed to allow out of hour servicing and maintenance of your equipment.
- Advice would be given to allow you to budget for replacement costs.
- Backup solutions would be introduced to ensure that copies of important data are kept.
- No call out charges.
- Free advice on all IT issues.
- Help Desk Service Contracts Charges Typically £12-£15 per PC Includes all software.
- Includes document servers.
- Includes Backup software / or remote server space.
- Includes UPS battery backup services.